© By providing your email address, you agree to our Privacy Policy.
© 2026 LOOSECOIN®
© By providing your email address, you agree to our Privacy Policy.
© 2026 LOOSECOIN®
client service
To check the status of your order, please log into your account here.
If you have not registered for an account, you can do so here using the email address associated with your most recent order.
If your order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.
To cancel your order, follow the below steps:-
First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Order History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
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Then select “Confirm Cancelation” to submit the cancelation.
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If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
Please note that if your order is outside of the cancelation window, the standard shipping and return policy will apply. ZA customers can begin their return process here. International customers can begin the return process here.
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If your order is processing, you can change the shipping destination before it ships.
To change your shipping address, follow the below steps:-
First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Order History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
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Enter your new address details and select "Confirm Updated Address."
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Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.
At this time, we are unable to accommodate product changes on an order; if you selected the incorrect product, please reference the cancelation guide above.
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If you are unable to locate your order confirmation, please check your spam or junk mail. If you still are unable to locate the email, please contact Client Services.
We accept all major credit cards (Visa, Amex, Mastercard, Discover) and PayPal. During a high volume release certain payment methods may be unavailable for security reasons.
If you have payment issues during checkout, we suggest contacting your bank or card issuer for assistance.
Promotional offers and store credits are not applicable to prior purchases. To receive a discounted price on a product, it must be included in an active promotional sale, and the discounted rate is exclusively valid throughout the duration of the sale period. If you have any questions, please contact us.
Once your order ships, you will receive a confirmation email with corresponding tracking information. The tracking number and progress can be found within the order details in your account, or on the carrier’s website.
Our standard order processing time is up to seven business days. During peak periods, please allow additional processing time. Delays may result from payment authorizations, product availability, or customs processing, which could lead to longer delivery times. We appreciate your patience during these busy periods.
Exceptions to this timeframe may include:
• Made-to-order products, including jewelry. These products are made specifically for the customer after an order is placed. Estimated delivery timelines are indicated on the respective product page.
• Products with extended delivery timelines. Estimated delivery timeframe will be indicated on the respective product page, during checkout, and in the order confirmation email.Domestic (RSA)
Orders within the South Africa based on the shipping method selected at checkout. Delivery times and rates vary by option.
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Orders below R1000.00 via ARMEX (7-10 Business Days)
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Orders between R1000.00 - R2500.00 via Courier Guy (5-7 Business Days)
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Orders R2500.00 and above qualify for free shipping via Courier Guy (5-7 Business Days)
Orders to the following destinations ship as outlined below:
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Townships & Farms: are instructed to pick-up their goods at the nearest PUDO, ARMEX, COURIER GUY which takes 7-10 Business Days
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All international orders, with the exception of Canada (FedEx), are delivered via DHL Express within 5–7 business days after processing. Shipping charges vary by destination.
Free shipping may be available based on order total and destination.
Customers now have the option to pre-pay for potential duties and taxes during checkout. Please note that import duties and taxes vary by country. If Duties and Taxes were not paid when you placed your order, either because you elected so or because pre-payment is not available in the delivery destination (or for any other reason):
(a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and
(b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and the Brand will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including the Brand), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.If your tracking information confirms delivery and you have not received your order, we suggest waiting 48 hours. If you still have not received your order after this window has passed, please reach out to Client Services.
If your package has already been returned to our distribution center and the tracking status indicates "Delivered," a full refund to your original payment method will be issued once our warehouse completes processing. This typically takes 5 to 10 business days after the return is received and inspected.
If the package is still in transit, please contact us at your earliest convenience.
LOOSECOIN aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
To return an item, the following conditions must be met:
- Returns must be requested within 10 days of delivery.
- The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.
We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.
Please note:
- Items purchased during seasonal sales cannot be returned or exchanged.
- Made-to-order products cannot be returned or exchanged.
- Items marked as Final Sale cannot be returned or exchanged.
- Online purchases cannot be returned in-store.
- In-store purchases can only be returned in-store.
- ZA. customers will not be refunded for initial shipping costs.
- International customers will not be refunded for initial shipping costs and a return shipping fee will be deducted from your refund to cover the cost of the return shipment.
- Store credit will be issued for the retail price of item(s) purchased.
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed.ZA customers can begin the return process here. To complete your return, follow these steps:
- please email us your order ID, the unique 7 digit series, followed by the email used to complete this order.
- Once the return form is submitted, a prepaid courier return label will be generated.
- Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid courier return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
- We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items.
We offer Standard Exchange. Your exchange order is processed once your return is delivered and processed in the system.
All exchanges are shipped with standard shipping. You will receive an email with your new order number. We are unable to cancel exchange orders due to our extremely efficient processing times.If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.
International customers can start the return process here. To complete your return, follow these steps:
- Please email us your order ID, the unique 7 digit series, followed by the email used to complete this order.
- Once the return form is submitted, a prepaid courier return label will be generated.
- Place all items you wish to return in their original packaging, including any hangtags, and send using the attached prepaid courier return label. The item(s) must be in original condition with the original packaging and all tags attached. Items not returned in their original condition may not be accepted.
We will notify you as soon as your item is received and processed. Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued, as we currently do not offer exchanges for international orders.We are not responsible for any loss or damage during return shipment. If you decide to place a new order, the cost of shipping will not be included and will have to be paid again.
If you received an incorrect or damaged item, please do not start a return via the portal; instead, reach out to Client Services.
Once your return is delivered, please allow 5-7 business days for your return to be processed. You will receive an email confirmation once your return has been processed. Should there be no further update after 10 business days, please contact us for further assistance.
Please contact us about any damaged or defective items with accompanying photos within a 30-day period from the date of purchase.
We are unable to offer price adjustments on items previously purchased that have now become eligible for discounts, as discount codes are only applicable during eligible periods.
No, items purchased during our end-of-season sale are final sale. All final sale items are not eligible for a return or exchange.
If your sale order is processing, you can cancel it online before it ships. To ensure all orders are processed in a timely manner, the window to cancel is approximately one hour.
To cancel your order, follow the below steps:-
First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Order History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
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Then select “Confirm Cancelation” to submit the cancelation.
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If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
Please note that if your sale order is outside of the cancelation window, it cannot be canceled. All items purchased during our end-of-season sale are final sale. All final sale items are not eligible for a return or exchange.
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If your sale order is processing, you can change the shipping destination before it ships.
To change your shipping address, follow the below steps:
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First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Order History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
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Enter your new address details and select "Confirm Updated Address."
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Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.
At this time, we are unable to accommodate product changes on a sale order; if you selected the incorrect product, please reference the cancelation guide above.
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To find the care instructions for a product check the item description tab. For questions about a specific product please contact Client Services.
If you are experiencing issues with your product please contact us and provide detailed images of the issue at hand.
All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.
To receive a notification for a restock please visit the product page and clicking the color-way, product, and size that you're interested in. Then select the "Notify Me" button to receive an email if the item does restockPlease contact us with the specific product, color-way and size to check in-store inventory. Due to system limitations, we are unable to hold inventory. All products in-store and online are sold on a first come, first serve basis; as such, inventory is not guaranteed.
Please contact us about any damaged or defective items with accompanying photos within a 30 to 30-day period from the date of purchase.
Following your draw entry a temporary authorization hold will be placed on your payment method.This pending charge is not confirmation you've won.
Those who submit entries will be notified of draw results via email within two business days of the raffle closing. If your entry was not selected as a winner, funds will become available once your bank releases the hold; this typically occurs within 7-14 business days. If your entry is selected, payment will be captured at that time.
If you no longer want the size/color of the product entered for, you can cancel your entry and re-enter the draw. See steps under “Can I cancel my entry?” below.
Yes; if you change your mind or need to update your entry to a new size/color, you can cancel the entry in your account prior to winner selection.
To cancel:-
First, log into your account. If you do not have an account, you can still access your entry by creating an account with the email address used to place your entry.
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Within the Order History section of your account, find the corresponding draw entry and select “View or Manage.”
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Scroll down to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is not available, please contact our Client Services team for further support.
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Select “Confirm Cancelation” to submit the cancelation.
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If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
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Once your entry is selected and the status is “Draw Entry Selected”, you can change the shipping destination. To change your shipping address, follow the instructions below:
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First, log into your account. If you do not have an account, you can still access your entry by creating an account with the email address used to place your entry.
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Within the Order History section of your account, find the corresponding draw entry and select “View or Manage”.
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Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
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Enter your new address details and select "Confirm Updated Address".
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Once completed, your new address will be updated. Due to tax regulations, changes to shipping address must be within the same state.
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In 2026 Pre-order and reservations are expected to ship 4 - 6 weeks from order.
Please note reservations are final sale and are not eligible for return as they are tailor made.
Customers have the ability to change their shipping address on any reservation. Due to tax regulations, changes to shipping address must be within the same state.
To change your shipping address follow the below instructions:
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Log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Reservation History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Shipping Address” section on the order details page and select the “Change Address” option.
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Enter your new address details and select "Confirm Updated Address." Once completed, your new address will be updated.
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Following the placement of your reservation, LC will provide updates on the status of your reservation via email. You can always check the status of your reservation by logging into your LC account.
Your reserved item(s) will ship directly to you upon arrival at our facility. Please note that we rely on manufacturer estimates and that this date is subject to change.
You'll receive a shipping confirmation email with tracking once your order ships. To track your order status, log into your account.
To cancel your order, follow the below steps:
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First, log into your account here. If you do not have an account, you can still access your order by creating an account with the email address associated with your order.
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Within the Reservation History section, find the corresponding order number and select “View or Manage.”
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Scroll to the “Support” section on the order details page and select the “Cancel” option. If the cancelation option is unavailable, please contact our Client Services team for further support.
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Then select “Confirm Cancelation” to submit the cancelation.
If your cancelation is successful, you will receive a confirmation email shortly after. Please note that your payment method may reflect a pending charge; funds will become available once your bank releases the hold.
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These Reservation Terms and Conditions (“Terms”) govern the placing of reservations ("Reservations") with Loosecoin, Inc., located at Spaces. Steyn City, JHB 0035, (“we”, “us”, or “Loose”) for apparel or other items you purchase from us ("Products"). Please read these Terms carefully before submitting your Reservation of any Loose Products. By submitting your Reservation, you agree to be legally bound by these Terms.
1. Reservation
When placing a Reservation for Loosecoin Products, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. Loosecoin shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. No cancelations or modifications can be made.
2. Payment & Final Sale
You will be charged the full Price of the Products at the time of placing the Reservation. If Loosecoin is unable to commence shipping the Products on or before the one-year anniversary of your placing the Reservation, Loosecoin shall process a full refund to you. Your placing of a Reservation constitutes your express agreement to Loosecoin of charging the full Price of the Products at such time and your agreement that this Reservation is a final sale for which refunds will not be offered, other than as expressly set forth in these Terms.
3. Delivery Schedule
Although we will make efforts to begin delivering Products as soon as they are available to ship, you understand and agree that there may be delays. Any estimated times of delivery (ETD) or Reservation numbers are only estimates, are subject to change, and Loosecoin does not represent or warrant that it will be able to ship the Product by the estimated date or in any order implied by a Reservation number. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, you hereby consent to any such delay and agree that Loosecoin is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays.
4. Cancelation
You understand that Loosecoin may decline to fulfill your Reservation or cancel your purchase for any reason. If Loosecoin cancels your purchase for any reason you will receive a full refund of the purchase Price without interest (and you will not pay any processing fee), and you understand that you will not be entitled to anything else.
5. Limitation of Liability
Under no circumstances will Loosecoin be held liable for any incidental, special or consequential damages arising out of or related to this agreement. In the event Loosecoin is held liable for any damages arising out of or related to this agreement, your sole and exclusive remedy will be the full refund of your purchase price without interest.
6. Age and Residency
You acknowledge that you are at least 18 years old.
7. Customer Information
We will use any information that we may collect about you only in accordance with our privacy policy.
8. Disclaimer
Loosecoin disclaims any warranties, express or implied, with respect to the prototype product displayed by Loosecoin, whether before or after you have placed the Reservation, and the final product, which is offered “as is”. You understand and agree that the product, its design and technical features are currently under development and that the product that may be available for purchase by you may be materially different from the prototype product.
9. Changes to the Terms
Loosecoin reserves the right to change any of the terms for any or no reason. We will provide notice of any material changes.
10. Miscellaneous Provisions
These Terms constitute the entire agreement between the parties pertaining to its subject matter and it supersedes all prior agreements, representations and understandings of the parties. This Agreement shall be governed by and shall be construed in accordance with the laws of the Province of Gauteng. The venue for any actions relating to the subject matter or enforcement of this Agreement shall be in Johannesburg, GP, the place where this Agreement was entered and is to be performed. You may not assign this Agreement or any of the rights granted to you hereunder.
Private preview appointments are exclusively available to individuals who have received an invitation from our team. Invitations are based on various factors and vary by event.
If you've received an invitation and would like to RSVP, simply follow the instructions provided in the invitation. For assistance, please contact us.
To modify your private preview appointment, simply cancel your current appointment and rebook a new one that better suits your schedule. To cancel your appointment, visit the Event Summary section of your account, find the event you are looking for, and select the cancel button.
For assistance, please contact us.
In order to provide the best client experience, we require your appointment be canceled up to 24 hours prior to your scheduled time. To cancel your appointment, visit the Event Summary section of your account, find the event you are looking for, and select the cancel button.
We understand things come up and you may not be able to attend your appointment. If you need to cancel within the 24 hour window, please contact us. No-show appointments will be factored into future invitations.
Space is limited so appointments will be reserved on a first come, first served basis. If the available time slots don’t suit your schedule, we suggest periodically checking the Events Summary section of your account for potential openings.
We ask all guests to arrive at least 10 minutes prior to their scheduled appointment time to ensure a smooth experience. Arriving late may cut into your appointment time.
If you anticipate being unable to attend, please cancel your appointment at least 24 hours in advance. If you need to cancel your appointment, and you are within the 24 hour window, please contact us.